Policies

Cancellation fee:

If you need to cancel an appointment, please let us know as soon as possible. We require 48 hours to cancel without incurring charges. A $30 fee will be added to your file if you cancel your appointment with less than 48 hours notice. If you cancel an appointment more than once with less than 48 hours to go, 50% of the missed appointment will be added to your file and must be paid before scheduling another appointment.

Late Fee:

We reserve the right to cancel your appointment if you are more than 15 minutes late without prior notification. You will be charged $15 if you arrive late more than once.

No Show Fee:

If you fail to show up for your appointment, and have not cancelled, the full cost of your no showed appointment will be required to be paid prior to booking another appointment.

Colour Appointment Deposits:

There will be a mandatory $15 non-refundable deposit for colour appointments under $100, and a $50 non-refundable deposit for colour appointments which are $100+ required to secure your spot when booking your colour appointments. At the end of your service, the deposit will be subtracted from your final bill. Within 48 hours of your scheduled appointment, you may reschedule if needed once and the deposit will remain valid. If by any chance you are to reschedule multiple times, the deposit must be repaid in full.

Reschedule Fee:

To respect the time of the stylists, a minimum of 24 hours notice is necessary if you need to reschedule an appointment. We realize that life happens, but if you know you will need to reschedule, please do so at least 24 hours before your scheduled appointment. If your appointment is not rescheduled in a timely manner, a $15 charge will be imposed to your file, which must be paid before booking any future appointments.